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FAQs

GENERAL INQUIRIES

Q. How do I request an order?

A. You may order through our website; Email us at printing@jbproductscorp.com; Or visit our Contact Us page. Want to talk to someone, feel free to give us a call, Toll Free 1-800-381-9214 or Local 503-419-6262.

Q. What happens after I place an order?

A. For prepaid orders, we will email a Pro Forma Invoice with complete details of your order. For orders on Net Terms, a Sales Order/Acknowledgement will be emailed. We require approvals on all orders and proofs prior to printing. Note: If purchasing items direct from our website, additional charges such as shipping and plates may apply.

Q. Can I order less than minimum quantities for any item?

A. The minimums for each item are listed on our website, however some of our products qualify for less than minimum purchases. For more information, please contact a customer service representative

Q. What are lead times?

A. Lead times represent the amount of time it takes to produce/manufacture the product. Lead times begin once written proof approval is received. Lead times vary per item, please check with representative for more details.

Q. Can I get a refund or exchange?

A. We accept product returns within 30 days of purchase of stock items. Customer must pay for shipping cost back to our facility. No refunds on shipping costs. Items must be returned in original packaging and original quantity. Any damage to product during in-transit returns, even from shipping carrier, will be the responsibility of the client. No refunds on returned items that have been lost while in transit. If an item is damaged or lost in-transit while en route to your location, JB Products Corp will contact the carrier to initiate an investigation and claim. We will then, re-ship the product to you.

Q. Can I return or get a refund custom printed products?

A. For custom printed products, we require notification of any errors or issues with the product within 10 work days of receipt of the shipment. Custom Printed products are non-returnable and non-refundable unless a factory error has occurred or if items were damaged while in-transit by shipping carrier. In order to avoid errors on printed products, a prdf/jpg proof will be provided. All proofs must be approved prior to printing. This is will ensure that the artwork will print with the correct artwork. There are no refunds on approved proofs that printed correctly.

SALES TAX

Q. Do I have to pay Sales Tax?

A. Wholesale products purchased through JB Products Corp that are re-sold or are a component of an item that is  being re-sold, does not require payment of sales tax. Wholesale products for sole use of the "buyer" may require the "buyer" to report "Use Tax" and pay Sales Tax to the state in which the "buyer" resides.

 

Q. Do I have to provide a resellers permit or resale certificate?
A. In order to comply with state and local tax laws, a properly executed resale certificate, exemption certificate or other equivalent documentation must be on file for any customer who claims exemption from state and local sales & use taxes. 

 

Q. What is a properly executed resale certificate or exemption certificate?
A. A properly executed certificate is a signed "Applicable State and/or Local Tax Resale"; "Exemption Certificate"; "Direct Pay Permit"; "Multi-jurisdictional Uniform Sales and Use Tax Certificate"; "Streamlined Sales Tax Certificate of Exemption".

 

Disclaimer: For informational purposes only and not for the purpose of providing legal advice or tax advice. If you have any questions, please Contact Us and your local state sales tax office. Thank you!

PAYMENT

Q. What payment options are available?

A. We accept payment via credit card, wire transfer, and check. All orders ship prepaid until net terms are established.

Q. When is my order charged?

A. Orders are charged at order inception. Approvals are required prior to producing and shipping orders.

 

SHIPPING

Q. How long will it take to receive my order?

A. Stock items ship within 1-3 work days based on current availability. Custom printed items ship according to the lead time. Your representative will provide status updates during the production process. Note: Items may ship in multiple shipments.

Q. How do orders ship?

A. Our default shipping method is via UPS ground and/or US Postal Service. Express service is also available for an additional charge. Please be sure to notify your Rep if express shipping is needed. To track your UPS shipment, please visit the UPS website at https://www.ups.com.  To track your USPS shipment, please visit  the USPS website at https://www.usps.com/.

Q. Do we ship internationally?

A. Yes, we ship globally! International shipping rates apply. Taxes and Duties are in addition

Q. At checkout, do all products have shipping charges automatically added?

A. Not all of our products include shipping charges at checkout due to the size, weight or custom product. After your order is submitted, a customer service representative will inform you of add'l shipping charges required for the order prior to shipping.

 

KEG COLLARS & BOTTLE LABELING

Q. How to I find more information regarding TTB Label Approval?

A. TTB Alcohol and Tobacco Tax Trade Bureau has all the information you need to obtain label approval. Requirements will vary per state. Please be sure to check your state requirements along with federal requirements for label approval.

 

For more information regarding TTB Labeling requirements, please visit the TTB website at https://ttb.gov or https://www.ttb.gov/labeling/

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We all have questions and we are happy to answer them all. If you are unable to find the answer to your question, please feel free to call us, email us or send us a message through our website. We look forward to hearing you!

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