Question 1

How do I request an order?

Accepted Answer

You may order through our website; Email us at printing@jbproductscorp.com; Or visit our Contact Us ()page. Want to talk to someone, feel free to give us a call, Toll Free 1-800-381-9214 or Local 503-419-6262.

Question 2

What happens after I make an order request?

Accepted Answer

For prepaid orders, a Pro Forma Invoice with complete details of your order will be emailed. For orders on Net Terms, a Sales Order/Acknowledgement will be emailed. We require approvals on all orders and proofs prior to printing. Note: If purchasing items direct from our website, additional charges such as shipping and plates may apply.

Question 3

Can I order less than minimum quantities for any item?

Accepted Answer

The minimums for each item are listed on our website, however some of our products qualify for less than minimum purchases. For more information, please contact a customer service representative.

Question 4

What are lead times?

Accepted Answer

Lead times represent the amount of time it takes to produce/manufacture  the product. Lead times begin once written proof approval is received.  Lead times vary per item, please check with representative for more  details.

Question 5

Can I get a refund or exchange?

Accepted Answer

We accept product returns within 30 days of purchase of stock items only.  Customer must pay for shipping cost back to our facility. No refunds on  shipping costs. Items must be returned in original packaging and  original quantity. Any damage to product during in-transit returns, even  from shipping carrier, will be the responsibility of the client. No refunds on returned items that have been lost while in transit. If an  item is damaged or lost in-transit while en route to your location, JB  Products Corp will contact the carrier to initiate an investigation and  claim. We will then, re-ship the product to you.

There are no returns or exchanges on custom printed item unless a factory error occurred. We must be notified of any issues within 10 days of delivery to your location.

Question 6

Can I return or get a refund on custom printed products?

Accepted Answer

For custom printed products, we require notification of any errors or  issues with the product within 10 work days of receipt of the shipment.  Custom Printed products are non-returnable and non-refundable unless a  factory error has occurred or if items were damaged while in-transit by  shipping carrier. In order to avoid errors on printed products, a  pdf/jpg proof will be provided. All proofs must be approved prior to  printing. This is will ensure that the artwork will print with the  correct artwork. There are no refunds on approved proofs that printed  correctly.

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